Common Questions

Will my insurance cover the cost of the sessions?

This clinic accepts cash, debit/credit cards, checks, bishop/clergy funding, HSA and FSA cards, and also many insurance policies for counseling services. Ask us for a list of covered insurance policies.

Psychiatric (medication management) services are fee-for-service only and payment for medication management appointments is always due at the time of the appointment (cash, credit, debit, FSA and HSA cards, and checks accepted); however, if you have insurance with mental health benefits, you can fill out the forms to apply for possible coverage and our psychiatrist will sign these forms so that you may file directly with your insurance company for compensation after the fact.

We do accept payments (for counseling and psychiatric services) from local bishops and other religious leaders. Ask us for further details.

Are there late cancellation fees?

We ask that each client notify us of a cancellation at least 24 hours prior to their appointment time. We will charge a $20 fee for cancellations made less than 2 hours from the appointment time, and there is a $30 fee for “no show” appointments.

Can you come to my church or community group to speak?

YES! The clinicians are happy to come to speak to community groups and church groups (free of charge) about marriage and family relationships, mental health awareness, etc. You may contact the clinic and request to schedule one of our clinicians to give a presentation.

How long are counseling/therapy sessions, and how often?

Therapy sessions are usually weekly and last either 50 minutes or 90 minutes, depending on what was prearranged and paid for. (see Clinical Services page for pricing) Depending on a client’s specific needs and availability, sessions may be more than once a week. This can be discussed during your session. Because this is an outpatient clinic with limited hours each week, the clinicians will not be able to assist clients in after-hours crises. If a client feels suicidal or unsafe, they should always call a suicide hotline or go to an emergency room.

Are my therapy and consultation sessions confidential?

Your privacy is very important to us. By law, our clinicians will protect all client information and communication shared with them. No client information will be disclosed without the written permission of the client, except for three circumstances which by law MUST be disclosed: if there is suspected or disclosed child abuse or elder abuse (a report must be made to the authorities); if a client is threatening serious harm to another person (the police and the intended victim must be called); or if a client threatens to harm him or herself (authorities may have to be notified if client does not cooperate with safety measures).

Can my therapist or my psychiatrist write a letter for my court case?

Our clinicians do not offer court letters for divorce proceedings or custody issues.

Can Amber Creek Counseling work with any mental health issue I might need help for?

We are eager to work with most areas of personal mental health issues, relationship needs, and couple or family concerns. There may be some issues, however, which will be best served by colleagues who specialize in particular areas. In such circumstances, we may offer a referral to ensure the best care for the client. We look forward to working with you!